{"id":14189,"date":"2025-08-19T19:58:22","date_gmt":"2025-08-19T16:28:22","guid":{"rendered":"https:\/\/dicardo.com\/blog\/?p=14189"},"modified":"2025-08-19T19:58:22","modified_gmt":"2025-08-19T16:28:22","slug":"zoom-expands-the-scope-of-ai-in-customer-service","status":"publish","type":"post","link":"https:\/\/dicardo.com\/blog\/zoom-expands-the-scope-of-ai-in-customer-service\/","title":{"rendered":"\u0645\u0646\u0634\u06cc 24 \u0633\u0627\u0639\u062a\u0647 \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u0632\u0648\u0645"},"content":{"rendered":"<p><strong>\u0633\u0644\u0627\u0645 \u062f\u0648\u0633\u062a\u0627\u0646 <a href=\"https:\/\/dicardo.com\/\" target=\"_blank\" rel=\"noopener\">\u062f\u06cc\u06a9\u0627\u0631\u062f\u0648<\/a>\u060c \u0627\u0645\u0631\u0648\u0632 \u0642\u0631\u0627\u0631\u0647 \u062f\u0631 \u0645\u0648\u0631\u062f \u0645\u0646\u0634\u06cc \u06f2\u06f4 \u0633\u0627\u0639\u062a\u0647 \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc 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\u0645\u062b\u0644 \u06cc\u06a9 \u062a\u06cc\u0645 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u06a9\u0627\u0645\u0644 \u0639\u0645\u0644 \u0645\u06cc\u200c\u06a9\u0646\u0647.<\/li>\n<\/ul>\n<h2>\u0631\u0642\u0627\u0628\u062a \u0632\u0648\u0645 \u0648 RingCentral<\/h2>\n<p>\u0631\u0642\u06cc\u0628 \u0627\u0635\u0644\u06cc \u0632\u0648\u0645 \u06cc\u0639\u0646\u06cc RingCentral \u0627\u0648\u0627\u06cc\u0644 \u06f2\u06f0\u06f2\u06f5 \u0631\u0627\u0647\u06a9\u0627\u0631 \u0645\u0634\u0627\u0628\u0647\u06cc \u0628\u0647 \u0646\u0627\u0645 AI Receptionist \u0645\u0639\u0631\u0641\u06cc \u06a9\u0631\u062f \u06a9\u0647 \u062f\u0631 \u0633\u0647 \u0645\u0627\u0647 \u0627\u0648\u0644 \u0628\u06cc\u0634 \u0627\u0632 \u0647\u0632\u0627\u0631 \u0634\u0631\u06a9\u062a \u0627\u0632 \u0622\u0646 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0631\u062f\u0646. <strong>\u0627\u0645\u0627 \u062a\u0641\u0627\u0648\u062a \u06a9\u062c\u0627\u0633\u062a\u061f\u00a0<\/strong><\/p>\n<ul>\n<li>\u0631\u0627\u0647\u06a9\u0627\u0631 \u0632\u0648\u0645 \u062a\u062c\u0631\u0628\u0647\u200c\u0627\u06cc \u06af\u0633\u062a\u0631\u062f\u0647\u200c\u062a\u0631 \u0627\u0631\u0627\u0626\u0647 \u0645\u06cc\u200c\u062f\u0647.<\/li>\n<li>\u0627\u0633\u062a\u0642\u0631\u0627\u0631 \u0622\u0646 \u062a\u0646\u0647\u0627 \u0686\u0646\u062f \u062f\u0642\u06cc\u0642\u0647 \u0637\u0648\u0644 \u0645\u06cc\u200c\u06a9\u0634\u0647.<\/li>\n<li>\u0628\u062f\u0648\u0646 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u06a9\u062f\u0646\u0648\u06cc\u0633\u06cc \u0641\u0639\u0627\u0644 \u0645\u06cc\u200c\u0634\u0647.<\/li>\n<\/ul>\n<h2><strong>\u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627\u06cc ZVA\u00a0<\/strong><\/h2>\n<ul>\n<li>\u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0627\u0632 \u06f6 \u0632\u0628\u0627\u0646 (\u0627\u0646\u06af\u0644\u06cc\u0633\u06cc\u060c \u0641\u0631\u0627\u0646\u0633\u0648\u06cc\u060c \u0622\u0644\u0645\u0627\u0646\u06cc\u060c \u067e\u0631\u062a\u063a\u0627\u0644\u06cc\u060c \u0698\u0627\u067e\u0646\u06cc \u0648 \u0627\u0633\u067e\u0627\u0646\u06cc\u0627\u06cc\u06cc) \u0648 \u0648\u0639\u062f\u0647 \u0627\u0636\u0627\u0641\u0647 \u0634\u062f\u0646 \u0632\u0628\u0627\u0646\u200c\u0647\u0627\u06cc \u0628\u06cc\u0634\u062a\u0631.<\/li>\n<li>\u0627\u0646\u062c\u0627\u0645 \u062e\u0648\u062f\u06a9\u0627\u0631 \u0648\u0638\u0627\u06cc\u0641 \u0645\u0627\u0646\u0646\u062f \u0631\u0632\u0631\u0648 \u0648\u0642\u062a \u06cc\u0627 \u067e\u06cc\u06af\u06cc\u0631\u06cc \u0633\u0641\u0627\u0631\u0634\u200c\u0647\u0627.<\/li>\n<li>\u06cc\u06a9\u067e\u0627\u0631\u0686\u06af\u06cc \u06a9\u0627\u0645\u0644 \u0628\u0627 \u0627\u06a9\u0648\u0633\u06cc\u0633\u062a\u0645 \u0632\u0648\u0645: CCaaS\u060c UCaaS \u0648 \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u0645\u06a9\u0627\u0644\u0645\u0647\u200c\u0627\u06cc \u062f\u0631 \u06cc\u06a9 \u067e\u0644\u062a\u0641\u0631\u0645 \u0648\u0627\u062d\u062f.<\/li>\n<\/ul>\n<h2><strong>\u0642\u0627\u0628\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u062c\u062f\u06cc\u062f \u0632\u0648\u0645\u00a0<\/strong><\/h2>\n<p><strong>\u0647\u0645\u0632\u0645\u0627\u0646 \u0628\u0627 \u0645\u0639\u0631\u0641\u06cc ZVA\u060c \u0632\u0648\u0645 \u0642\u0627\u0628\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u062a\u0627\u0632\u0647 \u062f\u06cc\u06af\u0631\u06cc \u0646\u06cc\u0632 \u0627\u0636\u0627\u0641\u0647 \u06a9\u0631\u062f\u0647 \u0627\u0633\u062a:\u00a0<\/strong><\/p>\n<ul>\n<li><strong>\u0632\u0645\u0627\u0646\u200c\u0628\u0646\u062f\u06cc \u062e\u0648\u062f\u06a9\u0627\u0631 \u062c\u0644\u0633\u0627\u062a \u0628\u0627 AI Companion:<\/strong> \u067e\u06cc\u062f\u0627 \u06a9\u0631\u062f\u0646 \u0628\u0647\u062a\u0631\u06cc\u0646 \u0632\u0645\u0627\u0646 \u0628\u062f\u0648\u0646 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u062f\u0633\u062a\u06cc.<\/li>\n<li><strong>Zoom Hub:<\/strong> \u06cc\u06a9 \u0645\u0631\u06a9\u0632 \u0647\u0648\u0634\u0645\u0646\u062f \u0628\u0631\u0627\u06cc \u0630\u062e\u06cc\u0631\u0647 \u062e\u0644\u0627\u0635\u0647 \u062c\u0644\u0633\u0627\u062a\u060c \u0641\u0627\u06cc\u0644\u200c\u0647\u0627 \u0648 \u0648\u0627\u06cc\u062a\u200c\u0628\u0631\u062f\u0647\u0627.<\/li>\n<li><strong>Team Chat \u0647\u0648\u0634\u0645\u0646\u062f:<\/strong> \u062a\u062c\u0631\u0628\u0647\u200c\u0627\u06cc \u062c\u062f\u06cc\u062f \u0627\u0632 \u0686\u062a \u06a9\u0627\u0631\u06cc \u0628\u0627 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc AI Companion.<\/li>\n<\/ul>\n<p>\u0632\u0648\u0645 \u0628\u0627 \u0645\u0646\u0634\u06cc \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u06f2\u06f4 \u0633\u0627\u0639\u062a\u0647 \u062e\u0648\u062f \u06a9\u0627\u0631\u06cc \u06a9\u0631\u062f\u0647 \u06a9\u0647 \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u06a9\u0627\u0631\u06cc \u062f\u06cc\u06af\u0631 \u0647\u06cc\u0686\u200c\u0648\u0642\u062a \u0645\u062b\u0644 \u0642\u0628\u0644 \u0646\u0628\u0627\u0634\u0646. \u0686\u0647 \u06a9\u0644\u06cc\u0646\u06cc\u06a9 \u06a9\u0648\u0686\u06a9 \u0628\u0627\u0634\u06cc\u062f\u060c \u0686\u0647 \u062f\u0627\u0646\u0634\u06af\u0627\u0647 \u06cc\u0627 \u062d\u062a\u06cc \u0634\u0631\u06a9\u062a \u0628\u0632\u0631\u06af\u060c ZVA \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u062a\u0645\u0627\u0633\u200c\u0647\u0627 \u0631\u0627 \u0634\u062e\u0635\u06cc\u200c\u0633\u0627\u0632\u06cc \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u06a9\u0646\u0647.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0633\u0644\u0627\u0645 \u062f\u0648\u0633\u062a\u0627\u0646 \u062f\u06cc\u06a9\u0627\u0631\u062f\u0648\u060c \u0627\u0645\u0631\u0648\u0632 \u0642\u0631\u0627\u0631\u0647 \u062f\u0631 \u0645\u0648\u0631\u062f \u0645\u0646\u0634\u06cc \u06f2\u06f4 \u0633\u0627\u0639\u062a\u0647 \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u0632\u0648\u0645 \u0635\u062d\u0628\u062a \u06a9\u0646\u06cc\u0645.\u00a0 \u0632\u0648\u0645 (Zoom) \u0628\u0627 \u0645\u0639\u0631\u0641\u06cc ZVA \u2013 Zoom Virtual Agent\u060c \u0645\u0646\u0634\u06cc \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u06f2\u06f4\/\u06f7 \u062e\u0648\u062f\u060c \u0631\u0648\u0646\u062f \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u06a9\u0627\u0631\u06cc \u0631\u0627 \u062a\u063a\u06cc\u06cc\u0631 \u062f\u0627\u062f\u0647\u060c \u0627\u0632 \u0647\u0645\u0648\u0646 \u0644\u062d\u0638\u0647 \u0627\u0648\u0644 \u06cc\u06a9 \u0645\u0646\u0634\u06cc \u0647\u0648\u0634\u0645\u0646\u062f \u067e\u0627\u0633\u062e \u0645\u06cc\u200c\u062f\u0647 \u0648 \u0634\u0645\u0627 \u0631\u0627 \u0645\u0633\u062a\u0642\u06cc\u0645 \u0628\u0647 \u0628\u062e\u0634 \u062f\u0631\u0633\u062a \u0648\u0635\u0644 \u0645\u06cc\u200c\u06a9\u0646\u0647. \u0645\u0646\u0634\u06cc 24 &hellip;<\/p>\n","protected":false},"author":16,"featured_media":14196,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[823,119,1],"tags":[],"class_list":["post-14189","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","category-software","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/dicardo.com\/blog\/wp-json\/wp\/v2\/posts\/14189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dicardo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dicardo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dicardo.com\/blog\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/dicardo.com\/blog\/wp-json\/wp\/v2\/comments?post=14189"}],"version-history":[{"count":0,"href":"https:\/\/dicardo.com\/blog\/wp-json\/wp\/v2\/posts\/14189\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dicardo.com\/blog\/wp-json\/wp\/v2\/media\/14196"}],"wp:attachment":[{"href":"https:\/\/dicardo.com\/blog\/wp-json\/wp\/v2\/media?parent=14189"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dicardo.com\/blog\/wp-json\/wp\/v2\/categories?post=14189"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dicardo.com\/blog\/wp-json\/wp\/v2\/tags?post=14189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}